Frequently Asked Questions
We’ve created this FAQ to help explain recent updates across Warrnambool Auto Group and Clinton Baulch Motor Group, changes to Service & Parts, and brand transition updates.
Isuzu UTE Customer Questions
What is happening with Isuzu UTE?
From June 20, Isuzu UTE sales and service for Warrnambool will be supported by Callaghan Motors.
The final day of servicing at our dealership will be June 15.
Our team is working closely with Callaghan Motors to ensure a smooth transition for all Isuzu UTE customers.
What if I'm waiting on a new Isuzu UTE to be delivered?
If you have ordered a new Isuzu UTE and are awaiting delivery, our team will contact you directly regarding your vehicle handover arrangements.
From June 20, delivery support will transition to Callaghan Motors.
We are working closely with their team to ensure a seamless experience for all customers.
If you have any questions in the meantime, please contact our team.
Will my Isuzu UTE service history still be accessible?
Yes.
All service records, previous invoices and vehicle history remain securely stored and linked to your vehicle.
Your service and warranty history is also recorded with Isuzu UTE Australia and can be accessed by you or any authorised Isuzu UTE Dealer.
Relevant customer information will be transferred to Callaghan Motors to ensure continuity of care and ongoing support.
Can I still buy Isuzu UTE parts from you?
From June 20, Isuzu UTE parts will be managed by Callaghan Motors.
Our team is available to answer any questions and help guide customers through the transition.
Can I still service my Isuzu UTE with you?
From June 20, Callaghan Motors becomes the authorised Isuzu UTE Dealer for our region.
From this date, all servicing, warranty repairs and manufacturer support will be provided through Callaghan Motors.
Does this change affect my warranty or manufacturer support?
No.
Your Isuzu UTE warranty, roadside assistance eligibility and manufacturer support remain unchanged.
From June 20, Callaghan Motors will become the authorised Isuzu UTE Dealer supporting warranty claims, servicing programs and safety recalls for our region.
Who should I contact if I have questions?
Our team is here to help during the transition period and will work closely with Callaghan Motors to ensure customers continue to receive the support they need.
If you have any questions about your vehicle, upcoming service booking or new vehicle order, please contact us and we will point you in the right direction.
Mazda & KGM Service Update
Where do I go for Mazda and KGM servicing?
From June 1, Mazda and KGM servicing operates from 168 Raglan Parade, Warrnambool.
Following a short break while we completed some minor improvements and freshening up to the facility, Mazda and KGM Service has returned to 168 Raglan Parade.
If you're unsure where to go, simply call (03) 5561 2341.
Why has Mazda and KGM servicing moved back to 168 Raglan Parade?
We recently completed some minor improvements and updates to help enhance the customer experience.
Following these works, Mazda and KGM servicing returned to 168 Raglan Parade from June 1.
I already have a Mazda or KGM service booking. Do I need to do anything?
No.
All existing Mazda and KGM bookings will automatically be managed at the correct location.
No action is required from customers.
Will my Mazda or KGM service history be affected?
No.
All service records, warranty information and vehicle details remain securely stored and linked to your vehicle.
Does this affect my Mazda or KGM warranty?
No.
Manufacturer warranty programs, roadside assistance and service plans continue unchanged.
Subaru Customer Questions
What is happening with Subaru?
From December 19, Subaru Sales and Service for Warrnambool will transition to Callaghan Motors.
The final day of Subaru Service and Sales operations will be December 12.
Customer deliveries will continue until December 18.
Will my Subaru service history still be accessible?
Yes.
All service history remains securely stored and linked to your vehicle.
Your manufacturer service history remains accessible through authorised Subaru Dealer systems.
Can I still service my Subaru with Warrnambool Auto Group?
From December 19, Subaru customers will be supported by Callaghan Motors.
Does Subaru moving affect my warranty?
No.
Warranty support, recalls and manufacturer programs continue unchanged.
Jac Motors Customer Questions
Do you still sell Jac vehicles?
No.
As of April 2026 Warrnambool Auto Group is no longer a Jac dealership.
Can you still service my Jac vehicle?
Yes.
We can service any brand vehicles, however we cannot complete manufacturer warranty work or Jac-specific programs.
Service & Parts Questions
What has changed with Service & Parts?
Service operations now support customers across both Raglan Parade locations.
Mazda and KGM Service & Parts operate from 168 Raglan Parade.
Kia, Nissan, Chery, Service & Parts, ToughDog and TJM operate from 53 Raglan Parade.
Do I need to do anything differently when booking a service?
No.
Your booking will automatically be managed at the correct location.
Will pricing change for servicing or parts?
No.
Pricing structures remain unchanged.
Will my warranty or paperwork be affected?
No.
Existing warranties, service plans and agreements remain valid.
General & Sales Related Questions
Are the sales locations changing?
168 Raglan Parade— Mazda Sales & Service and KGM Sales & Service.
Kia, Nissan, Chery Showroom
53 Raglan Parade — Kia, Nissan and Chery Sales, plus Parts, ToughDog and TJM.
Used Vehicles— Available across both 53 and 168 Raglan Parade.
You can view the exact location of each vehicle on its listing — clearly shown on the listing and in the full vehicle details on our website.
You can view all available vehicles here: Browse our stock
Are business hours changing?
Sales Hours
- Monday – Friday: 8:30am – 5:30pm
- Saturday: 9:00am – 1:00pm
- Sunday: Closed
Service Hours
- Monday – Friday: 8:00am – 5:30pm
- Saturday & Sunday: Closed
Has the brands you sell changed?
Our current brands include Mazda, Kia, Nissan, Chery, KGM and quality used vehicles.
Who can I contact if I have questions?
Phone: (03) 5561 2341
Visit: 53 & 168 Raglan Parade, Warrnambool