Frequently Asked Questions
We’ve created this FAQ to help explain recent updates across Warrnambool Auto Group and Clinton Baulch Motor Group, changes to Service & Parts, and what the upcoming Subaru transition means for you.
Subaru Customer Questions
What is happening with Subaru?
From December 19, Subaru Sales and Service for Warrnambool will be supported by Callaghan Motors.
The final day of trading for our Subaru Service & Sales department will be on December 12.
We will continue to complete customer new vehicle deliveries until December 18.
Our team will still be here to help answer questions and assist with a smooth transition.
What if I’m waiting on a new Subaru to be delivered?
We will continue to complete Subaru deliveries until December 18 at 174 Raglan Parade.
From December 19, delivery support will transition to Callaghan Motors. We are working closely with their team to ensure a smooth handover for all customers.
Will my Subaru service history still be accessible?
Yes - all service records, past invoices, and vehicle history remain securely stored in our system and linked to your vehicle.
For Subaru customers, this information will be transferred to Callaghan Motors from December 19 to ensure continuity of care.
Your service and warranty history is also stored with Subaru Australia and can be accessed by you or any authorised Subaru Dealer.
Can I still buy Subaru parts from you?
From December 19, Subaru parts will be managed by Callaghan Motors. However, we’re here to help answer questions and guide you during the transition.
Can I still service my Subaru with you?
From 19 December, Callaghan Motors becomes the authorised Subaru Dealer for our region. We are working closely with the Callaghan Motors team to ensure a smooth and supportive transition for all Subaru customers. From 19 December, Subaru customers can book all servicing and warranty-related support directly through Callaghan Motors.
Does Subaru moving affect my warranty or manufacturer support?
No. From December 19, Callaghan Motors becomes the authorised Subaru dealer supporting warranty, capped-price servicing, and safety recalls.
Service & Parts Questions
What has changed with Service & Parts?
Our Service & Parts departments - including ToughDog and TJM - now operate from 53 Raglan Parade at Warrnambool Kia, Nissan, Isuzu UTE, Chery and JAC Motors.
This brings our teams together into one central hub for a more efficient customer experience.
For all enquiries, please call (03) 5561 2341.
Are ToughDog and TJM still available?
Yes - both ToughDog and TJM now operate from our central Service & Parts hub at 53 Raglan Parade.
Do I need to do anything differently when booking a service?
No - bookings remain the same. Simply book online or call (03) 5561 2341.
All bookings are managed through our hub at 53 Raglan Parade.
The only change is for Subaru customers after December 19, who will be supported by Callaghan Motors for service and warranty needs.
Will pricing change for servicing or parts?
No - our pricing structure remains the same and continues to follow manufacturer guidelines.
Will my warranty, service plan or paperwork be affected?
No - all existing warranties, service plans, agreements and purchase documents remain valid.
Will my service history still be accessible for Chery and KGM?
Yes - all service records remain securely stored and linked to your vehicle.
For Subaru customers, records will transfer to Callaghan Motors from December 19.
Does this affect warranty or manufacturer support?
No - all manufacturer programs such as warranty, roadside assistance, safety recalls and capped-price servicing continue unchanged.
General & Sales Related Questions
Are the sales locations changing?
Our Sales teams continue to operate across two sites, with recent brand relocations now complete:
- 168 Raglan Parade remains the home of Mazda.
- 53 Raglan Parade is the home of Kia, Nissan, Chery, Isuzu UTE and JAC Motors.
- 168 Raglan Parade will soon display KGM and all Used Vehicles.
You’re welcome to visit either site to explore our full range. Each brand continues to operate with its own dedicated team.
Are your business hours changing?
Sales Hours:
- Monday to Friday 8:30am - 5:30pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
Service & Parts Hours (53 Raglan Parade):
- Monday to Friday 8:00am - 5:30pm
- Saturday & Sunday Closed
What happens if I call the Clinton Baulch Motor Group phone number?
The Clinton Baulch Motor Group phone line will soon direct callers to the Warrnambool Auto Group line.
For all enquiries: (03) 5561 2341
I’ve ordered a Chery, KGM or Used Vehicle - does anything change?
No - your order, ETA, and delivery process remain the same. Your sales consultant will continue to keep you updated.
The only change is for Subaru customers, who from December 19 will be supported by Callaghan Motors for Sales and Service.
Will the brands you sell change because of this?
No. Our brand lineup remains the same: Mazda, Kia, Nissan, Chery, Isuzu UTE, JAC, KGM and a wide range of used vehicles.
The only change is Subaru, which from December 19 will be supported by Callaghan Motors.
General Overview
So what changes are actually happening?
We’re streamlining our website, social media, and customer communications by bringing them together under the Warrnambool Auto Group name.
This update is purely related to how customers find information, book service, and connect with our teams online.
All operations, staff and ownership remain the same - you’ll continue to see the same people across both sites.
Why are Warrnambool Auto Group and Clinton Baulch Motor Group going to share one online presence?
To make things simpler for customers, we’ve brought our website, social media, and customer communications together under the Warrnambool Auto Group name.
This is an online and customer-facing update only.
Customers will simply experience a more streamlined and unified point of contact with the same familiar teams across both locations.
Who are the people leading the new Warrnambool Auto Group?
- Josh Dwyer - Director | Dealer Principal
- Rhys Crapper - Director | Financial Controller
- Ben Hogan - Group General Manager
- Greg Kelson - General Manager - Sales
- Chris Keen - Fixed Operations Manager
Have any staff changed as part of this update?
No - our core team remains the same across both locations. You’ll continue to see the same familiar faces.
What’s happening to the Clinton Baulch Motor Group name?
Warrnambool Auto Group and Clinton Baulch Motor Group are now operating together united under the one brand online: Warrnambool Auto Group.
We remain proud of the history built under both banners and the legacy of Clinton Baulch within our community.
His memory is honoured in our 53 Raglan Parade showroom, where his portrait and plaque are proudly showcased.
Who can I contact if I have more questions?
Visit us: 53 & 168 Raglan Parade, Warrnambool
Call: (03) 5561 2341
Online Enquiry: Submit your details here.